Accessing NHS Services Posted or Updated on 27 Feb 2026

This winter, the NHS is encouraging people get the right care, in the right place, at the right time and to keep emergency services free for those who need them most.

Whether you're managing a long-term condition, caring for a loved one, or simply need advice for an unexpected health concern, there are more ways than ever to access NHS services quickly, easily, and on your terms.

Here’s how the NHS is helping you take control of your health this winter:

• The NHS App puts essential services at your fingertips. You can order repeat prescriptions, manage appointments, receive reminders, and even check your health records, all from your phone.
• Online GP contact forms mean you can skip the 8am phone queue. Submit your request through your practice’s website and your local surgery team will get back to you, without needing to call.
• Your local pharmacist can help with a wide range of minor health issues. They are trained to offer oral contraceptives, the emergency contraceptive pill, and prescription medicines, if needed, for seven common conditions the same day.
• NHS 111 is available 24/7 by phone, online, or via the NHS App. It offers trusted medical advice for urgent health needs and can direct you to the most appropriate local service when your GP is unavailable.

The NHS wants to see you and there is a range of ways to access health services to get the care you need. Your NHS is closer than you think.

Watch this short video for more information: 24 hours NOT in A&E | NHS